Software Engineering Director

Must be located near or within the area of Cincinnati, Ohio. 

Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts. 

This role collapses Development, Test, and Professional Services Engineering into a single accountable function and operates as the customer-facing engineering authority for strategic programs. You own what ships, how it scales, how it recovers, and how quickly the team learns. 

This role runs on Toshiba’s agentic AI development ecosystem as the default way of working, not a side experiment. Agents participate in requirement decomposition, code generation, test authoring, PR review, defect triage, and release scoring. You are expected to measure and compound that leverage. 

What You Own 

• Delivery velocity AND production reliability (DORA metrics with published targets) 

• Unified engineering and quality accountability in one org 

• Customer-facing technical authority for strategic retail accounts 

• AI-native development workflows that compound team output quarter over quarter 

• Production outcomes: what ships, how it performs, how it recovers, what it costs to run 

This is not an engineering-only or QA-only role. You own the outcome, the telemetry that proves it, and the workflows that compound it. 

Key Responsibilities 

Customer-Facing Engineering Leadership 

• Primary engineering authority for customer programs spanning POS, payments, loyalty, and store systems 

• Partner with customer leaders to define success criteria, operational acceptance, rollout strategy, and risk posture 

• Translate real-world retail workflows into architecture decisions, API contracts, and system behavior 

• Maintain architecture decision records (ADRs) and a visible technical debt register tied to delivery plans 

End-to-End Delivery Ownership (DORA-Native) 

Own the four DORA metrics as published, measurable targets: 

• Deployment Frequency: on-demand for services, scheduled-safe for store edge