West Monroe is currently seeking a Manager to join our Operations Excellence practice within our growing CIO Advisory discipline.
CIO Advisory consultants help clients think strategically about talent and service delivery models, transforming operations through effective transformation management, strategic sourcing and optimizing people, process and technology.
This person will bring experience advising clients on outsourcing assessments, outsourcing RFx development, evaluation, and selection, contract negotiations, outsourcing transition, vendor governance and management, and service delivery optimization.
What you’ll do:
Advise clients on outsourcing strategies, M&A procurement and sourcing strategies, and vendor relationships, including IT outsourcing and service delivery model optimization.
Serve as a delivery leader on engagements of moderate-to-high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills.
Oversee engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development.
Work with clients to develop detailed technical / operational requirements, service level agreements, pricing strategies and approaches, and writing RFP documents.
Evaluate vendor proposals from a technical, operational, pricing / financial, and contractual perspective.
Support clients through the contract negotiation process by participating in contract negotiation sessions.
Lead procurement workstreams during mergers, acquisitions, and divestitures, and carve-outs by assessing procurement organizations, supplier landscapes, spend, contracts, sourcing opportunities, operating models, and synergy value capture to support transaction objectives.
Perform procurement due diligence by evaluation supplier contracts, third-party risks, spend, procurement capabilities, and sourcing opportunities to identify cost savings, operational risks, integration considerations, and value creation opportunities
Develop Day 1 and post-close procurement integration and separation strategies, including operating model design, supplier rationalization, contract transition planning, governance models, and synergy realization roadmaps
Build practice area capabilities (including AI capabilities), identify and scope practice development initiatives, lead onboarding activities, and lead training delivered to the practice.
Support business development through building networks with internal Partners, educating channel partners on practice offerings, farming opportunities at existing clients, and scoping projects/proposals.
Engage in account management processes including supporting account planning, developing and maintaining relationships with client peers, invoicing, resource allocations, and project financial management.
Actively participate in proposal development by synthesizing client requests and issues while mapping West Monroe methodologies and reviewing client materials to determine appropriate scope as well as potential areas out-of-scope.
Assist team members with their integration into the team, providing instruction, assistance, and coaching on methodologies and work approaches.
Manage and mentor a team of consultants, fostering their professional growth and development.
Provide quality assurance review on junior team members’ approaches and deliverables
Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants.
What you’ll bring:
Bachelor’s degree or equivalent experience required.
7+ years of relevant IT outsourcing, service delivery model advisory, and M&A advisory experience; preferably in a business consulting environment.
Previous experience managing IT outsourcing and M&A procurement engagements including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
People management experience, and a passion for developing and coaching more junior team members.
Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
A commitment to inclusion and diversity, and openness to new ideas and perspectives.
Ability to travel up to 50%.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Seattle or Washington, D.C.$154,400—$181,500 USDLos Angeles$161,700—$190,200 USDNew York City or San Francisco$169,100—$198,800 USDA location not listed above$147,000—$172,900 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.