Performance Strategist, Account Operations

Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.

Liftoff’s solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.

About Performance Strategy:

Performance Strategy's mission is to expand our expertise and leverage our proximity to technology and customers to incubate, manage & grow the Accelerate customers. We sit in the middle of the organization, serving as a bridge between commercial and technical teams — power users of our tools who support implementation, optimization, analytics, and product and process development.

Performance Strategy supports all Accelerate customers through every stage of the account lifecycle, with an eye on performance, scale, and growth strategies. We thrive as performance specialists & strategists, and in the Accelerate world, performance = revenue.

Purpose of the Role:

This is a hybrid role that pairs core Performance Strategist responsibilities with ownership of billing and collections operations for strategic APAC/GCR customers. The role acts as an operational bridge between Commercial, Finance, and Performance Strategy - combining hands-on campaign optimization and client support with billing workflow ownership, so that performance strategy and revenue operations for key accounts are managed by a single, closely connected point of contact.

This role is primarily internal-facing on the billing side (partnering with Finance, Revenue Operations, Deal Desk, and Commercial teams) while retaining direct client-facing responsibility on the performance side.

Responsibilities:

Performance Strategy

• Own and support accounts as POC or pooled support across Existing or New Business functions by understanding Liftoff's product, nuances, and trends as well as managing performance, resolving escalations, and collaborating with account teams
• Optimize campaigns using Looker and proprietary tools/dashboards; share findings and recommendations with client-facing and internal teams
• Lead cross-functional communication across technical and non-technical teams

Billing, Collections & Finance Coordination

• Manage billing and collections workflows for strategic customers, including bespoke processes for key enterprise accounts