Workplace Experience Coordinator

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll be part of our Workplace Experience team led by Rémi Beaussart and Jacqueline Ngom.
You will be in charge of ensuring a smooth operational running of our office in Paris, with a focus on ensuring the best possible working conditions for all Mirakl workers. You will be based in Paris and will oversee the day-to-day operations of our 3200m² office, ensuring all facilities are maintained to the highest standards. At Mirakl, the office is more than a workplace, it's where collective energy, collaboration and culture come alive. As Workplace Experience Coordinator, you'll be at the heart of making our offices places people genuinely want to come to.  

Your Impact

As Mirakl continues to invest in bringing its teams together, the office experience has never been more central to how we work. As Coordinator, Workplace Experience, you will be the backbone of our Paris office — ensuring our 3,200 m² space runs seamlessly and that every employee feels supported, at ease, and set up to thrive.

Employee Well-being and Satisfaction

• Respond promptly to daily requests from Mirakl workers through our ticketing system, prioritizing their satisfaction and ensuring the best possible workplace experience.
• Be the go-to person for employees' needs and queries

Contract & Supplier Management / Safety and Compliance

• Act as the primary contact for our business partners
• Manage contracts and relationships with suppliers including cleaning services, technical maintenance, health & safety, green plants maintenance, and provision of snacks & refreshments
• Proactively anticipate future needs and coordinate with vendors as required
• Ensure the office complies with all health and safety regulations, creating a safe working environment for all employees

Operational Excellence

• Support the WPE Manager on its activity and act as their back up as needed
• Develop and/or implement operational procedures and policies that streamline our workplace functions
• Identify opportunities for enhancing operational standards and efficiency
• Leverage AI to elevate Workplace Experience excellence

Community Engagement and Event Support

• Be the logistical support for all internal events organized by various departments.
• Utilize your creativity and service mindset to contribute to a vibrant workplace community.
• Assist the Workplace Experience Manager in large event projects

What You'll Bring to the Role

Experience

• 2+ years of experience in a similar Workplace, Facilities, or Office Management role (internships and apprenticeships included)
• Proven track record of managing multiple priorities in a fast-paced environment with a strong service mindset
• Experience working with suppliers and managing contracts or vendor relationships

Skills

• Great interpersonal skills : you build trust easily with colleagues at all levels and external partners
• Highly organized and detail-oriented, with the ability to juggle competing priorities without dropping the ball
• Proactive problem-solver who knows when to act independently and when to escalate
• Strong written and verbal communication skills (both in French and English)
• Flexible and resilient, comfortable adapting to changing priorities 

Tools Used

• SiiT (ticketing system)
• Gmail & Google Workspace (Docs, Sheets, Calendar, etc.)
• AI tools (Dust) 

Languages

• French: Fluent 
• English: Professional  

Compensation, Perks & Benefits

• 🏥 Health & Wellness: 100% health insurance coverage + yoga classes, fitness sessions and team breakfasts to keep you energized
• 🍽️ Daily Perks: Swile meal voucher card
• 🚲 Sustainable Transportation: Monthly bike leasing subscription or 50% Navigo reimbursement
• 👶 Parental Support: Enhanced parental leave, including one month of fully paid leave for the second parent
• 🚀 Career Growth: Access to tailored development programs and clear pathways for professional advancement
• 🎉 Team Engagement: Regular team-building activities and company-wide offsite events

 

Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.

1. Intro Call — Get to know each other with a Talent Acquisition Specialist, discuss your background and answer your questions about Mirakl
2. Hiring Manager Interview — Deep dive with Rémi and Jacqueline on your experience, approach, and motivation
3. Values Fit Interviews  — Two structured interviews using the STAR methodology to assess alignment with our 5 core values
4. Final Decision & Offer — We move quickly and provide clear, transparent feedback

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. 

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.