Sales Development Representative

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Sales Development Representative

Location: Remote - US Only
Country: United States
Department: Marketing
Reports To: Sales Development Manager
Position Type: Full-Time
Salary: $60,000 + Commission

Job Summary:

As a Sales Development Representative, you fuel First Due’s pipeline. You move fluidly between outbound and inbound motion — running multi-touch sequences against target Fire and EMS agencies one moment, and converting a demo request, webinar registrant, trade-show lead, or live chat conversation the next. Across both motions, your job is the same: turn signal into a real conversation, qualify it, and hand the Account Executive an opportunity worth winning.

We are looking for someone with proven cold-calling chops, real resilience, and the discipline to hit activity numbers in a remote, high-growth environment.

Key Responsibilities:

• Run outbound prospecting at volume: Execute multi-touch sequences across cold call, cold email, and LinkedIn against a defined target account list each week
• Work inbound leads with speed: Respond to demo requests, content downloads, webinar registrants, trade show attendees, and live chat conversations within agreed SLAs. Speed-to-lead is part of the job.
• Build the account view: Use tools like ZoomInfo, NationGraph, Starbridge, and Pursuit to identify agencies in-cycle, map buying committees, surface trigger events (budget cycles, leadership changes, new initiatives), and personalize outreach.
• Own live chat: Engage in real time via Qualified, route serious buyers to the right next step, and capture context so nothing gets lost in the handoff.
• Run real discovery: Qualify on role, agency size, current systems, pain, fit, urgency, and authority — then book qualified meetings for the appropriate Account Executive. A meeting only counts if the AE inherits a real opportunity.
• Partner with AEs on territory plans: Co-own target account lists, share intel, and align prospecting motion with the AE’s strategy for the region.
• Close the loop with marketing: Share lead-quality feedback, campaign signals, and prospect language back to the marketing team so we keep getting better at the top of the funnel.