Analyst, PMO

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

About this Role:

As a Senior Analyst, Business Performance and PMO, you will support the management team by enabling effective project governance, performance visibility, and data-driven decision-making across projects, programs, portfolios, and functional operations. The role is responsible for coordinating governance activities, maintaining accurate reporting and dashboards, tracking key operational and financial metrics, and highlighting risks, issues, trends, and improvement opportunities.

Major Responsibilities:

• Provide executive visibility into project, program, portfolio, and functional performance, including status, risks, issues, costs, KPIs, and key trends.
• Facilitate project governance forums, drive reporting cadence, and escalate risks, issues, decisions, and dependencies requiring management attention.
• Prepare and publish executive-ready dashboards, summaries, trend analyses, KPI updates, and variance commentary for SLT and management reviews.
• Support weekly and monthly governance activities, including project reporting compliance, timesheet compliance, resource utilization, demand-capacity tracking, and audit readiness.
• Support FinOps reporting by tracking cloud cost trends, project-wise cost movements, anomalies, optimization actions, and savings opportunities.
• Coordinate with Project Managers, Delivery, Finance, Cloud Ops, SRE, and business teams to ensure timely, complete, and accurate data submission.
• Track key client and project commitments, including milestones, financial terms, implementation obligations, SLA/RTO/RPO requirements, and operational follow-ups.
• Maintain data quality and governance across PMO tools, including Jira, MS Project, Tempo, Power BI, Excel trackers, and related reporting systems.
• Work with Project Managers to promote adherence to governance standards, reporting expectations, best practices, and audit requirements.
• Identify opportunities to standardize, simplify, and automate recurring PMO reports, dashboards, SOPs, and operational processes.
• Support strategic initiatives that fall within the scope of the PMO organization

Required Technical/Functional Skills / Qualifications

• 4-7 years of relevant experience
• Strong knowledge of Microsoft Office (Excel, PowerPoint, Word)
• End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
• Excellent knowledge of project management strategies, processes, and tools such as MS Project.
• Knowledge of Power BI, Jira
• Basic Awareness of ISO, ISMS
• A relevant project management qualification.

Required Behavioural / Soft Skills

• Ability to determine target audience and create communications that are clear, concise, and understandable.
• Ability to focus on delivering results in a dynamic environment with aggressive deadlines and multiple priorities.
• The ability to successfully balance workload demands, quality and performance on a consistent.
• Organizational and time management skills required.
• The ability to multitask and self-manage workday is crucial.
• Self-starter with proven record of driving results.
• Strong analytical, problem solving & decision-making skills.
• Ability to promote attention to detail & excellent process quality standards.
• Ability to handle change & consistently deliver high levels of service.
• Ability to establish strong working relationships with internal and external associates.
• Strong Communication skills, Client interaction skills, Team building & team management skills and good risk management skills.

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.