USPS Programs Manager

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. 

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Senior Manager, USPS Programs

Lob is seeking an experienced and innovative Program Manager to lead and optimize our direct mail operations and be at the forefront of our relationship with the USPS. The ideal candidate will work closely with our logistics, operations, sales, and product teams to ensure cost-effective, compliant, and efficient mail production and delivery. This role is critical in navigating the complex landscape of USPS regulations and leveraging postal strategies to drive customer success and company growth.

Key Responsibilities:

• USPS Compliance and Strategy: Act as USPS liaison and work as the SME to internal personnel and the point of contact with the USPS. 

• Stay current on all USPS regulations, requirements, and postal rate structures, ensuring company mailings are fully compliant while optimizing for cost savings and delivery speed.

• Data Analysis: Utilize data-driven insights to monitor mail efficiency, delivery performance, and identify areas for improvement. Analyze USPS trends to anticipate regulatory changes and adjust strategies accordingly.

• Reporting: Develop and maintain comprehensive reports on mailing performance, cost efficiency, and compliance. Present findings and recommendations to leadership and key stakeholders.  Keeping detailed trending of all USPS promotions and their impact on the Lob customer base

• Lead the end-to-end management of USPS promotions, including interpreting program guidelines, coordinating cross-functional execution with Product and Sales, and ensuring customer participation and compliance to maximize postage savings

• Vendor & Partner Relationships: Collaborate with key logistics stakeholders internally and externally, as well as USPS representatives, to negotiate better rates and improve mailing workflows. Work closely with industry organizations such as Keep US Posted and MTAC to influence and stay informed on postal industry changes.

• Industry Voice: You will represent the company’s interests within MTAC and other affiliate USPS organizations, ensuring that the specific needs and challenges of the direct mail manufacturing sector are heard by USPS leadership and policy makers.

• Influencing Postal Policy: By actively participating in logistics and postal organizational discussions and working groups, this role can advocate for postal rate adjustments, new service offerings, or changes in regulations that would benefit the company and its customers.  Scoping these projects in collaboration with product to build something that works for customers of all sizes and qualifications