Order Management Executive

Operations · [Full-time] · In-Person (Islamabad, PK) · Hours 6pm - 2am PKT

**About Nysonian
**Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world.

Our Fast-Growing Portfolio Includes:

• NOBL Travel — redefining modern travel with design, durability, and performance
• FLO Pilates — bringing Pilates into homes and wardrobes globally

With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

**The Opportunity
**We are seeking a highly disciplined and detail-oriented Executive – Order Management (Canada) to own the full order lifecycle across all Nysonian brand platforms within the Canadian market. This is a high-ownership operational role responsible for ensuring seamless execution across order processing, returns management, shipping cost control, carrier claims, and 3PL/warehouse coordination. Acting as the regional operations expert, you will drive accuracy, efficiency, and accountability across every touchpoint ensuring orders are fulfilled correctly, returns are resolved promptly, and all shipping-related costs and documentation are tracked and reconciled with precision.

**What You'll Own
**

• End-to-End Order Management: Own daily processing and validation of Canadian e commerce orders, ensuring accuracy in pricing, taxes (GST/HST/PST), inventory allocation, and order status integrity across OMS/ERP systems.
• Order Lifecycle Control: Manage post-purchase modifications, backorders, and pre-orders while maintaining real-time data accuracy and coordinating updates with Customer Support.
• Returns Operations Ownership: Lead the full returns lifecycle—from authorization to resolution—ensuring compliance with Canadian policies, efficient processing, and accurate inventory disposition with 3PL partners.
• Shipping & Carrier Management: Monitor outbound shipments, manage carrier relationships (Canada Post, UPS, FedEx, etc.), and resolve delivery exceptions, WISMO queries, and proof-of-delivery requirements.
• Claims & Exception Handling: Initiate and manage carrier claims for lost or damaged shipments, ensuring timely resolution and accurate tracking of claim outcomes.
• Freight Audit & Cost Control: Review and reconcile shipping invoices, identify discrepancies, maintain rate trackers, and support data-driven carrier performance and cost optimization initiatives.