Account Manager

Dempsey | Ann Arbor, MI | Hybrid | Full-Time

Why This Role Matters

As a Benefits Account Manager, you'll serve as a trusted partner to clients by helping them navigate the complexities of employee benefits programs while ensuring a high-quality service experience. Your ability to manage renewals, open enrollment activities, and day-to-day client needs will directly contribute to client satisfaction, retention, and long-term success.

In this role, you'll oversee the full lifecycle of employee benefits accounts, working closely with Producers, carriers, and internal teams to support benefit plan administration and strategic client service. You'll play an important role in delivering seamless renewals, successful implementations, and responsive support that helps clients make informed decisions about their benefits programs.

How You'll Make an Impact

• Serve as the primary contact for assigned employee benefits clients, providing proactive and responsive service throughout the year.
• Manage the full lifecycle of benefit plans, including requests for proposals, renewals, onboarding, implementation, and open enrollment activities.
• Coordinate renewal processes by gathering carrier quotes, evaluating plan options, and supporting recommendations alongside Producers.
• Partner with carriers to resolve claims, eligibility, enrollment, and coverage-related questions efficiently.
• Oversee new client implementations to ensure a smooth transition, accurate plan setup, and successful employee enrollment.
• Prepare and distribute client-facing and employee-facing materials, including benefit guides, enrollment resources, and compliance documentation.
• Maintain accurate account records, plan information, and premium data within agency management and CRM systems.
• Collaborate across teams to ensure a consistent, high-quality client experience and timely issue resolution.

Who You Are

• Client-focused and committed to delivering exceptional service and responsive support.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• A strong communicator who can explain benefits information clearly and professionally.
• Proactive in identifying client needs and resolving issues before they become challenges.
• Relationship-oriented and comfortable collaborating with clients, carriers, Producers, and internal team members.
• Adaptable and able to thrive in a fast-paced environment with competing deadlines.