Customer Success Manager

Company Overview:

At Tactacam, we are a rapidly growing team of tech innovators, trail-blazers, and outdoor enthusiasts working to engineer the outdoors! We are proud to be a market-leading outdoor camera and technology company, but at our core, we are just a group of people obsessed with the great outdoors. We are far more than a technology company; we are a community that values fresh air as much as fresh ideas. As restless adventurers, we know that the best ideas rarely happen behind a desk, which is why we constantly encourage our team to get outside, use our products, and let the natural world inspire their next big breakthrough.

We also operate as tech trailblazers who are moving fast. With over 500,000+ active customers worldwide and a constantly expanding product line, we are actively pushing the boundaries of what outdoor technology can do. Because "good enough" isn't in our vocabulary, we intentionally foster an environment of ambitious dreamers where every team member is encouraged to aim higher, dream bigger, and drive innovation forward. We believe that your career should be an adventure too, and our rapid growth offers limitless possibilities for career advancement, personal development, and hands-on impact

Job Overview:

We are seeking a grounded, technical, and results driven Customer Success Manager (CSM) to join our team at Tactacam.

As a CSM, you will be responsible for guiding our B2B and enterprise clients through post sale setup, unit activation, and ongoing platform orientation. You will act as their primary technical contact, monitoring unit activity across active sites, ensuring high subscription retention, and identifying opportunities for clients to expand their camera deployments across new locations.

If you are a practical problem solver who understands customer needs, thrives in a fast paced hardware and software environment, and wants to make a real impact on client security and success, we want to hear from you. Along with a competitive salary, we offer a collaborative work environment, performance bonuses, and professional development opportunities.

Objectives of the Role

• Manage Key B2B Relationships: Act as the primary technical point of contact for accounts, building long term trust and ensuring clients get maximum value from DEFEND products.
• Lead Post Sale Onboarding: Guide new clients through unit activation, cellular setup, app configuration, and platform orientation during their initial deployment.
• Support Enterprise Trials: Partner with Regional Sales Directors (RSDs) and Account Executives (AEs) on high value enterprise trials. Manage technical trial setup, unit shipping, and platform onboarding to deliver a white glove experience, proving how easy our hardware and support are to work with so the RSD and AE can close deals faster.