IT Support Specialist
US$72,000 – US$90,000 / yr base salary
Posted 20 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
Compensation
| Base salary | US$72,000 – US$90,000 / yr |
|---|
Role speciality
IT Support
Useful technologies
Active DirectoryLinuxLinux+macOSMATLABMicrosoft OfficeNetwork+Security+Visual StudioVMwareWindows
Required qualifications
Study levelCertificate
STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you’ll be the front line of IT support—solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.
If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.
What You’ll Do
- Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues
- Troubleshoot and resolve issues across Windows, macOS, and Linux environments
- Provision and configure laptops, desktops, mobile devices, phones, and voicemail
- Create, maintain, and deploy Windows and macOS system images
- Manage user accounts, permissions, and access in Active Directory and Linux environments
- Maintain accurate inventory of hardware, software, and licenses
- Document solutions and procedures in the IT knowledge base
- Administer and support the IT service management (ITSM) system
- Support office technology including scanners, printers, and workstations
- Assist with onboarding, offboarding, and intern program IT support
- Collaborate with the IT team on broader infrastructure, server, and network support
- Participate in occasional off-hours or on-call support as needed
Required Qualifications
- Active Secret security clearance (U.S. citizenship required)
- Minimum High School Diploma or equivalent
- Hands-on experience providing desktop or helpdesk IT support
- Strong troubleshooting and customer service skills
- Experience supporting Windows, macOS, and Linux operating systems
- Familiarity with Active Directory user administration
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- 3+ years of IT support or helpdesk experience
- Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
- Experience supporting Dell and Apple hardware
- Intermediate Active Directory skills (users, groups, printers, resources)
- IT certifications such as Network+, Security+, or Linux+
- Strong documentation, organization, and time-management skills