Customer Success Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Manager – Enterprise

**Role summary-**Responsible for driving growth and customer success within Payoneer’s e-Commerce segment through strategic account management, business development, go-to-market execution, and cross-functional collaboration. The role focuses on maximizing customer value, increasing adoption and retention, and strengthening Payoneer’s position in the e-Commerce ecosystem.

Location: Shenzhen,
On-site 
Full-time

What you’ll do

• Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
• Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
• Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
• Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
• Other related duties assigned as needed

Who you are 

• BA Degree or equivalent, master’s degree is a plus
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Have basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels