Accounts Payable Customer Service Associate

Accounts Payable Customer Service Associate

Location: Beachwood, OH. 

Shift: Monday through Friday, 8:00 AM - 5:00 PM (Onsite 4 days a week)

Position Overview:

Penske Logistics is seeking a detail-oriented and self-motivated Accounts Payable Customer Service Associate to support our freight payment and financial support operations. This position touches all core functions of freight payment (AP), final mile network payment, proof of delivery, and related financial systems. This is an excellent opportunity for an analytical professional who thrives in a fast-paced, customer-centric environment and is dedicated to meeting business needs through clear communication and precise execution.

Major Responsibilities: 

• Invoice & Payment Processing: Utilize multiple systems to review, process, and audit carrier freight invoices and LDC network invoices.
• Contract & Audit Accuracy: Read and interpret carrier contracts for accurate rating and audit balance-due invoices.
• Documentation Management: Download, track, retrieve, and post proof of delivery documentation across various platforms.
• System Maintenance: Adjust financial records within the Transportation Management System (TMS) and maintain overall TMS data integrity.
• Process Control & Reporting: Generate weekly metrics and reports to manage process controls, track performance, and update freight payment Standard Operating Procedures (SOPs) periodically.
• Issue Resolution: Collaborate with leadership to establish and achieve timelines for resolution. Act as the primary liaison facing both customers and carriers to resolve payment or billing issues swiftly.
• Customer Support: Respond to internal and external customer inquiries, working closely with Operations Managers to exceed customer expectations and stay current on industry trends.
• Adaptability: Swiftly transition between tasks as priorities shift, completing other projects as assigned by leadership.

Qualifications

Qualifications:

• At least 1 year of customer service experience required.

• At least 1 year of accounts payable experience required.

• Bachelor’s Degree or some college preferred; High school diploma or equivalent required.

• Advanced computer skills, including Excel and Outlook, required (MS Access preferred).

• Ability to learn and consistently operate multiple company and customer-owned transportation systems and applications.

• Excellent problem-solving, analytical skills, and the ability to adapt in a dynamic, fast-paced environment.