Logistics Supervisor

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion.  Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executors who drive our business forward through energy, effort and good humor. As the Hourly Manager, Logistics (HML) you are the player-peer coach working with your team to deliver company standards for all inbound/outbound merchandise. You are a multi-purpose partner supporting merchandise handling and support functions that augment the customer experience and drive productivity; ensuring the customer is first always.  Perform other duties as assigned. 

All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.

Essential Functions:

Build Together

• Working side by side with the team; lead by example, providing regular feedback to receiving colleagues; coaching behaviors and using performance management tools to drive results.
• Teach team about all processing policies, standards, procedures, equipment usage, and safety criteria.
• Recognize performance above standard and celebrate with the individual and the team.
• Promote an open door to welcome concerns from coworkers from all levels and positions.
• Source, interview and hire colleagues for their area to build a high functioning team.
• Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale’s culture.

Make Things Happen

• Use workload projection tools (Pipeline) daily to plan workload completion in advance, and plan movement of staff to concentrate on the unit volume. 
• Drive merchandise security standards, all inbound/outbound receiving and merchandise Best Practices and achieve productivity compliance. 
• Achieve company compliance standards in all logistics metrics, including Fed Ticket, Return to Vendor (RTV), job out, and transfers.
• Ensure a clean, well-maintained and safe environment by following all Dock/Workplace processing standards, maintenance of receiving dock equipment and store safety standards.
• Partner with Leadership team to maintain daily stockroom standards/safe environment.
• Ensure excellence in presentation, replenishment and markdown execution.
• Participate in seasonal shortage reduction strategies, shortage meetings and seasonal awareness weeks.
• Participate in inventory execution in areas of responsibility.
• Execute all Receiving and Processing Audit standards.
• Partner with the Visual Merchandising Team to participate in Markdowns, Jobouts, RTV, etc. when the workload dictates.
• Address areas of non-compliance.
• Appropriately schedule self and staff to stay within budgeted hours. 

Customer First, Always

• Demonstrate customer centric behavior as a role model.
• Review floor ready standard from stockroom to sales floor to deliver positive customer experience as measured on the Net Promoter Score. 
• Use a sales-floor-first mentality to execute and deliver markdown completion standards.
• Promote sensitivity to diversity and Bloomingdale’s commitment to an environment free of hostility, harassment, or discrimination of any kind.

Dream Big, Be Bold

• Actively participate in weekly Workload Planning meeting/Big Day Strategy development.
• Develop collaborative relationships with the store leadership team; understanding and delivering on all store goals and plans.
• Develop education for selling colleagues on key aspects of receiving in store. 

Qualifications and Competencies:

• High School Diploma or equivalent required.
• 1-2 years related experience.

Communication Skills: 

• Able to easily engage in conversation.
• Social ease and quick response to customer needs and inquiries.
• Able to maintain composure in difficult situations.
• Detailed oriented about product knowledge. 
• Able to communicate effectively with customers, peers and management. 

Mathematical Skills:

• Basic math functions to operate register, handle money and make change.

Reasoning Ability:

• Able to work independently and as part of a team in a learning environment.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

Other Skills:

• Strong leadership profile.
• Able to use and navigate multiple technological devices. 
• Ability to sell and build a sale through conversational interaction.
• Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

Work Hours:

• Ability to work a flexible schedule based on department and company needs.
• Regular, dependable attendance and punctuality is required.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.