Technical Support Engineer

💼 Title: Technical Support Engineer

📍 Location: Bangalore, India (Remote)

⏱️ Work Pattern: 4pm-12am shift

🤝 Reporting To: Sr. Director, Global TAM and Support

🗺️ Territory Served: US region

💸 Salary Range: 36-40 Lakhs/yr

🌟 OPPORTUNITY HIGHLIGHTS

Are you passionate about solving real-world security challenges and building lasting customer relationships?

SafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform. 

👋 WHO WE ARE

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.

🚀 THE IMPACT YOU WILL HAVE

• Act as the technical point of contact for SafeBreach Support
• Set-up/create customer environments in the support lab
• Replicate customer environments to troubleshoot and resolve problems, file defects, etc
• Manage high-profile escalations to resolution, working with internal and field personnel
• Deliver product training to support staff and others as required
• Resolve customer escalations and drive process/policy improvements through root cause analysis.
• Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

🧬 WHAT SETS YOU APART

• Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management