Account Planning & Success Manager

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At A Glance

The Account Planning & Success (APS) team is a vital part of our Media business. We oversee the operational planning and execution of digital ad campaigns, focusing on client satisfaction and campaign success. Our collaborative spirit drives us to partner closely with Sales, clients, and other supporting teams to ensure campaigns are planned and executed flawlessly, consistently exceeding expectations. As a Manager, Account Planning & Success, you own accurate, on-time execution across your book of business.

Where You'll Be

Location: Charlotte Metro Area (Fort Mill, SC) | Hybrid

We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Office address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

Campaign Management & Execution

• Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
• Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
• Handle day-to-day changes, optimizations, and maintenance of media plans.  Maintain media plans in the Order Management System for accurate invoicing and revenue booking.  Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution — delivering on time, mitigating revenue risk, and meeting or exceeding KPIs. Align on client monthly billing requirements.
• Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
• Take ownership of data accuracy within sales workflow systems and tools.

Client Relations

• Handle time-sensitive inquiries to maintain high levels of client satisfaction. 
• Engage with clients at meetings and events to strengthen relationships and support renewals and retention.