Billing and Collections Specialist

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

**This role is open to candidates currently located in Poland only**

The Billing & Collections Specialist is responsible for managing accounts receivable and collections activities, ensuring timely customer payments, supporting cash application processes, and maintaining accurate customer account records. As the accounting records and related documentation are maintained in both German and English, the role requires strong written and verbal German language skills, particularly because most customer contracts and related business documents are in German. The role also supports invoice distribution, customer portal uploads, insolvency case management, and monthly closing activities to ensure accurate financial reporting. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Manage accounts receivable and collections activities, including reviewing overdue balances, following up with customers, sending payment reminders, conducting collection calls, and applying account suspensions where required.
• Maintain overdue account and collection reports, including accounts more than 10 days overdue, and exclude cases already transferred to collection agencies.
• Process collection agency returns, customer inquiries, insolvency cases, and related claims documentation.
• Import bank statements and post incoming customer payments accurately and timely.
• Maintain open Accounts Receivable items, including cent differences, bank fees, unapplied cash, and other reconciling items.
• Prepare weekly cash reports and AR-related monthly closing reports.
• Upload invoices and supporting documents to customer portals and internal drives.
• Monitor bounced invoice emails, update customer contact information, and resend invoices where required.
• Manage the Accounts Receivable and E-Invoicing mailboxes in German and English.
• Maintain and process accounting records, customer communications (e-mail and phone), and supporting documentation in German and English, including review of German customer contracts and business documents where required.