Order Management Coordinator

Join Nokia as an Order Management Coordinator, you will play a vital role in ensuring the smooth and efficient management of customer orders and logistics operations. Your primary focus will be on overseeing the entire order process, from customer purchase order reception to invoice handling and order closing. This involves coordinating with various teams and departments to ensure timely delivery and exceptional customer service. Additionally, you will be responsible for identifying areas for process improvement and implementing automation solutions to enhance efficiency and productivity.

Responsibilities

• Manage the end-to-end Order-to-Invoice process, ensuring accurate order fulfillment and timely updates.
• Coordinate logistics activities to optimize deliveries and improve operational performance.
• Analyze order data to identify trends, bottlenecks, and opportunities for process improvement.
• Drive automation initiatives to streamline order management processes and increase efficiency.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Ensure compliance with Order Management processes, documentation standards, quality guidelines, and SOX requirements.

Qualifications

You have:

• Knowledge of Microsoft tools (Excel, Macros, Power BI, and Power Apps).
• Familiarity with order entry, validation, and tracking in ERP systems (e.g., SAP).
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic understanding of logistics and finance principles.

It would be nice if you also had:

• Experience in a similar operations, order management, or logistics role.
• Familiarity with logistics and supply chain networks.
• Exposure to process automation, data analysis, or continuous improvement initiatives.

Note: Please submit your CV in English.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits in Portugal:

• Flexible working arrangements and additional flex benefits to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well-being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond