Customer Support Management Professional

THE FUTURE IS WHAT WE MAKE IT

Sales Operation Coordinator (Building Automation Business)

Singapore, Singapore

As a Customer Support Management Professional here at Honeywell, you will provide strategic leadership, develop and implement support strategies, and drive operational excellence to ensure exceptional customer service. You will report directly to our Senior Sales Manager and you’ll work out of our Singapore location on a Hybrid work schedule.

Join Us and Make an Impact. 

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform.

Enriched by Honeywell's innovative culture and global resources, empowers our Singapore team to exceed sales targets, foster sustainable growth, and maintain a
competitive edge in the fast-evolving Asia-Pacific market

Key Responsibilities

• Sales Processing: Handle the end-to-end order process from quotations, sales orders, purchase orders, to delivery orders and invoicing.
• Data Administration: Manage and maintain data accuracy in CRM systems (e.g., Salesforce, Oracle/SAP).
• Operational Support: Supporting the green field & brown field projects by creating reports, presentations, and monitoring key performance metrics.
• Customer Communication: Serve as a contact point for customer inquiries, order updates, and payments.
• Liaison Duties: Coordinate between sales, logistics, finance, and procurement departments to ensure timely delivery and invoice processing.
• Process Improvement: Identify bottlenecks and suggest improvements to enhance efficiency and profitability.

MUST HAVE:

 

• A strong understanding of technical concepts and products, preferably with a degree in a
  relevant field. This knowledge enhances the ability to solve technical challenges and support customers and
  Must have skills technicians effectively. 
• Customer Service Orientation: Experience in roles emphasizing customer service, especially in technical support. This involves understanding customer needs, providing tailored solutions, and ensuring a positive customer experience.
• Effective Communication: Strong written and oral communication skills are crucial. This includes the ability to clearly convey information, write and revise
  technical documentation, and communicate effectively with both customers and colleagues across different levels of the organization. 
• Documentation Skills: The ability to create, update, and maintain clear and efficient work instructions, training guides, and other
  technical documentation. This skill ensures that field installation specialists have the guidance they need to perform their duties effectively.

WE VALUE:  

• Problem-Solving and Escalation Support: The capacity to serve as a critical escalation point for complex issues, offering expert advice and solutions. 
• Cross-Functional Collaboration: Skills in working across various departments to address administrative or logistical challenges, ensuring smooth equipment delivery and installation processes.
• Process Improvement: A proactive approach to driving initiatives aimed at improving field services and product development processes. This entails identifying areas for improvement, developing strategies, and implementing solutions to enhance efficiency and innovation. 
• Presentation Skills: The ability to deliver technical presentations to various audiences, including customers, industry peers, and competitors. This involves not only a deep understanding of the content but also the ability to engage and inform diverse groups effectively.
• Adaptability and Flexibility: The ability to adapt to changing priorities and manage multiple tasks efficiently in a fast-paced environment. This skill is crucial for managing the varied responsibilities of a Sales Operations Coordinator.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More 

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more. 

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.

If a disability prevents you from applying for a job through our website, e-mail accessibility@honeywell.com No other requests will be acknowledged.

Copyright © 2024 Honeywell International Inc.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.