Customer Support Management Professional

The  Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:

Responsibilities

• Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals. 

• Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams. 

• Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal. 

• Support high end global customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time. 

• Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure. 

• Responsible for maintaining metrics relating to workload and revenue generating activities. 
  Strong written and verbal communication and presentation skills 

Other responsibilities may include: 

• Collaborate effectively with internal Honeywell Aerospace resources to provide solutions 

• Responding to customized contract requests - expedited and / or preferential 

• Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned. 

Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.

Qualifications

YOU MUST HAVE

• • 0 years of proven experience in customer support management  

  • Strong leadership and people management skills 

  • Ability to build and maintain strong customer relationships 

  • Experience in driving process improvements and implementing best practices 

  Additional Qualifications 

  • Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment 

• • Ability to make sound business decisions and take quick actions to execute 

  • Exceptional verbal and written communication skills 

  • Demonstrate strong analytical and problem-solving skills 

  • Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships 

  • Excellent time management and organization skills 

  • Working knowledge of export requirements and/or government regulations is a plus 

  • Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times 

  • Knowledge of basic financial principles is a plus 

  • Demonstrated ability to work in a changing environment is strongly preferred 

  • Great grasp and passion for customer service