Customer Experience Professional
Posted 8 Oct 2026
Advertised as “Snr Customer Experience Professional - Temp Maternity Cover”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Contract
No salary listed for this role.
Snr Customer Experience Professional - Temp Maternity Cover
We have an opportunity for an Snr Customer Experience Professional - Temp Maternity Cover to join our Portsmouth, Hampshire, United Kingdom. You will Provide responsive, proactive support to Account Managers and customers. Maintain clear ownership and follow-up across requests to help prevent delays. Coordinate effectively across customers, sales teams, factories and other internal stakeholders.
This is a hybrid role, 3 + 2 days model
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Responsibilities
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SPR Renewal Support- Process SPR renewals in Salesforce once the Account Manager has provided the forecast, all required SKUs and clear processing instructions. Proactively track and follow up on renewals to ensure timely completion. Once documentation is ready for signature, send it to the customer, copying the Account Manager. Upon receipt of the signed contract, transfer the opportunity back to the Account Manager for scheduling. Proactively notify Account Managers of upcoming SPR expirations 90 days in advance.
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NDA Processing- Support NDA processing through Leap. Monitor progress, follow up with relevant stakeholders and help drive requests through to completion.
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ETR Requests- Submit and follow up on ETR requests based on the business justification provided by the Account Manager. Track requests through to completion and follow up where necessary.
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Sales Support- Work with the Principal Channel Excellence Specialist (Eric) to support timely processing, tracking and logging of sales contracts. Encourage and guide customers towards using the ECOM platform, helping to increase adoption of the digital ordering process. Support Book & Turn activity by proactively reaching out to accounts as requested, including capacity-driven outreach campaigns. Facilitate customer access to the 590C Sales Organisation. Support the extension of SKUs to 2621 for accounts with the appropriate 2621 access.