Relationship Development Manager

Responsibilities

Customer Relationship Management

• Develop and maintain strong relationships with existing NRI customers across global markets.
• Act as the primary point of contact for customer engagement and relationship-building initiatives.
• Ensure high levels of customer satisfaction through timely responses and proactive communication.

Customer Engagement & Communication

• Regularly engage with customers through calls, emails, webinars, newsletters, and personalized interactions.
• Provide periodic updates on project construction progress, milestones, possession timelines, and key developments.
• Ensure customers remain informed and connected throughout their investment journey.

NRI Community Development

• Strengthen relationships within the NRI community and build a robust customer advocacy network.
• Drive customer referral programs and encourage repeat investments.
• Identify opportunities to enhance customer loyalty and long-term engagement.

New Launch & Opportunity Communication

• Proactively communicate upcoming project launches, investment opportunities, and special offerings to existing customers.
• Organize virtual and physical engagement sessions to showcase new developments.
• Support the sales team by generating referrals and qualified business opportunities from existing customers.

Customer Feedback & Experience Management

• Gather customer insights and feedback to improve products, services, and communication strategies.
• Monitor customer concerns and coordinate with internal stakeholders for effective resolution.
• Track customer satisfaction and engagement metrics.

Stakeholder Coordination

• Collaborate with Sales, CRM, Customer Service, Project Management, Marketing, and Digital teams to ensure seamless customer communication.
• Coordinate the dissemination of project updates and customer engagement campaigns.
• Support the implementation of customer-centric initiatives across the NRI portfolio.

Reporting & Analytics

• Maintain customer engagement databases and relationship trackers.
• Prepare periodic MIS reports on customer interactions, referrals, satisfaction levels, and engagement outcomes.
• Analyze customer behavior and engagement trends to recommend improvement initiatives.

Qualifications

Educational Qualification

• MBA / PGDM in Marketing, Sales, Customer Relationship Management, Business Administration, or related discipline.
• Bachelor's degree in Business Administration, Commerce, Marketing, Hospitality, or a related field.

Experience

• 5–10 years of experience in Customer Relationship Management, Customer Success, Client Servicing, Sales Support, or Relationship Management.
• Experience in the Real Estate sector is highly preferred.
• Exposure to handling NRI customers, HNI/UHNI clients, or international customer segments would be advantageous.
• Proven track record in customer engagement, retention, relationship development, and referral generation.