Techno Commercial Manager

Responsibilities

Services Delivery Setup and Operations Management

• Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC
• Develop and implement procurement strategies for various categories.
• Streamline procurement processes to enhance operational efficiency and reduce costs.
• Onboarding of new suppliers, ensuring they meet company standards and requirements.
• Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.

Transition and Operations Stabilization

• Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
• Responsible to update detailed SOW, policies and SLA / KPI framework 
• Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
• Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
• Identify and mitigate risks associated with the transition of procurement operations.
• Monitor the performance of procurement activities during the transition phase to ensure stability.

Customer and Stakeholder engagement

• Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
• Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables
• Build business knowledge and its impact / requirements from TC Operations
• Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
• Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
• Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix. 
• Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.

Operational Delivery and Service Excellence

• Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed