IT Manager
Posted 23 Sep 2026
Advertised as “Deputy Manager- IT”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5–10 yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
CybersecurityDigital TransformationDisaster Recovery and Business ContinuityIT Asset ManagementIT Governance, Risk and ComplianceIT Infrastructure and OperationsIT Procurement and Vendor ManagementIT Service Management
Useful technologies
CCNAITILMicrosoftPMPSAP
Preferred qualifications
CertificationsITIL, CCNA, Project Management Professional
Field of studyComputer Science, Information Technology
Study levelBachelor's or higher
Responsibilities
IT Infrastructure & Operations Management
- Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities.
- Ensure high availability, performance, and reliability of IT systems and services.
- Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives.
- Manage server room infrastructure and associated technology assets.
- Ensure adherence to IT operational standards, procedures, and best practices.
IT Service Management (ITIL)
- Apply ITIL framework principles for effective IT service delivery.
- Manage Incident, Service Request, Problem, Change, and Service Level Management processes.
- Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner.
- Monitor service performance metrics and drive continual service improvement initiatives.
- Conduct periodic service reviews with internal stakeholders and support partners.
- Maintain service availability and ensure business-critical services meet uptime targets.
Network & Communication Services
- Coordinate with service providers for WAN and Internet connectivity.
- Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity.
- Ensure seamless communication services. (Voice & Data)
Cyber Security & Information Security
- Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards.
- Support management of:
- Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching
- Access Management Controls / Security Compliance Requirements
- Promote information security awareness and good cyber hygiene practices among users.
- Participate in internal and external Information security audits.
SAP & Enterprise Applications
- Provide coordination and support for SAP and other business applications.
- Work closely with business users to manage incidents, enhancements, and change requests.