BU SPOC - Techno Commercial
Posted 14 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8–12 yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Master Data ManagementProcurementShared Services Operations
Useful technologies
SAPSAP AribaSAP MDGServiceNow
Preferred qualifications
CertificationsMaster of Business Administration
Responsibilities
Key Responsibilities of Role
- BU Partnership: Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement.
- End-to-End Delivery: Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.
- Governance & Escalation: Conduct periodic reviews with Business Units, SDLs, Tower Leads and Team Leads; maintain dashboards and action trackers; resolve bottlenecks and escalate critical risks promptly.
- Procurement Coordination: Support sourcing, contracting, auctions, supplier onboarding, catalogue management, PO-related services and associated governance within the approved GCC scope.
- Master Data & GDGC: Coordinate master data requests and governance across vendor, material, service, customer and finance domains; ensure required validation, approvals, data-quality controls and audit evidence.
- Operational Excellence: Drive process compliance, audit readiness, root-cause resolution, standardization, automation and continuous improvement to enhance quality, productivity and customer experience.
Key Deliverables
Service Delivery
At least 95% adherence to applicable SLA/TAT commitments
Stakeholder Governance
Regular reviews with timely closure of agreed actions
Escalation Control
Prompt resolution with zero critical avoidable escalations
Data & Compliance
Improved data quality, process compliance and audit readiness
Continuous Improvement
Measurable productivity, quality and automation improvements
Qualifications
- Bachelor's degree in Engineering in any discipline; MBA / PGDM preferred.
- 8-12 years of relevant experience in Procurement, Shared Services/GCC Operations, Governance, Master Data Management or Business Operations.
- Experience in cross-functional stakeholder management and service delivery in an SLA-driven environment.
- Working exposure to platforms such as SAP, SAP Ariba, SAP MDG, ServiceNow or equivalent systems is preferred.