Key Account Manager

Role Purpose: 

To attract, manage and develop EMARAT’s Government & Industrial Fuel Sale Section in delivering prompt and efficient services to EMARAT’s Government and Industrial customers with the objective of optimizing sales and revenue in line with EMARAT’s strategic priorities and goals.

Key Accountabilities: 

• Markets and promotes EMARAT’s fuel products which meets UAE approved standards to existing and potential customers. 
• Explores new business opportunities; signs-up new clients, prepares agreements and sales reports within level of authority. 
• Assists in developing strategies to effectively achieve / retain market leadership position 
• Develops a progressive relationship with existing and potential customers to identify sales opportunities and product requirements.
• Conducts secondary marketing research, monitors competitor activities, prices, discounts etc. in order to evaluate EMARAT’s competiveness in the market; prepares a report on the same and submits to Line Manager accordingly.  
• Provides reports and analysis to support the Line Manager in day-to-day business operations.
• Conducts site visits for physical verification of equipment and updates the Assets Register (Free Loan Assets) in ORACLE 
• Monitors the receivables and ensures they stay within the agreed terms and conditions; escalates issues to Line Manager when necessary 
• Resolves customer special requirements and problems related to products and services in order to maintain custom and loyalty to EMARAT Page 2 of 3 Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned. EMARAT 
• Reviews invoices prior to submission to key customers to mitigate errors and customers dissatisfaction.
• Establishes and maintains effective relationships with key Government and Commercial Accounts required to meet EMARAT’s business and operational objectives 
• Represents EMARAT vis-à-vis external stakeholders in areas of operational importance 
• Works effectively, proactively and with urgency across EMARAT and externally to ensure the delivery of joint services/results that meet EMARAT’s interests, and for knowledge sharing. 

Qualifications/ Requirements: Classification: Confidential Internal

• Knowledge of technical aspects of fuel products and equipment (including storage, product origins, contamination etc)
• Bachelor’s degree in business administration, Marketing or equivalent
• A minimum of 4 years’ experience within Sales
• Experience in the Oil & Gas Distribution Industry preferred 
• Goal oriented
• Excellent communication and presentation skills 
• IT literate

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.

Emirates General Petroleum Corporation, Emarat, serves millions of customers across Dubai and the Northern Emirates and Dubai with great value, high-quality fuel at modern service stations. We serve the nation’s businesses across multiple industries, including hospitality, construction, aviation and real estate with a wide range of commercial fuels and lubricants.

In addition, we distribute to our residential customers from our LPG bottling plants in the Jebel Ali Free Zone and our new distribution centre in Al Qusais, ensuring that residents across Dubai and further afield are never far away from a fast and reliable source of power. Through our modern, best-in-class terminals at Jebel Ali, Fujairah and Ras Al Khaimah, we lease the latest, high-quality fuel storage and distribution facilities.

Across the entire Emarat network, from our service stations, terminals and to your doorstep, everything we do is driven by customer happiness.

We always provide service with a smile.