Receptionist

Exciting Opportunity: Join Our Team as a Service Centre Receptionist

Are you friendly, organized, customer-focused, and confident in handling both people and phone communications?

Join our team as a Service Centre Receptionist, where you’ll be the first point of contact for customers visiting the service centre and calling by phone. You’ll play a key role in creating a welcoming customer experience, coordinating service appointments, handling enquiries, and supporting the Service Team with essential administrative duties.

Key Responsibilities:

•  Welcome and greet customers upon arrival and guide them through the reception area while ensuring they feel comfortable.
•  Offer refreshments and provide customers with information about their expected waiting time.
•  Operate the telephone switchboard, including answering, transferring, holding, and directing calls to the appropriate departments or personnel.
•  Handle incoming enquiries, provide general information, and make outgoing calls when required.
•  Arrange service appointments and conduct appointment reminder calls.
•  Follow up on customer complaints and prepare customer feedback reports.
•  Identify the nature of customer enquiries and ensure they are directed to the appropriate person or department.
•  Manage internal and external calls, including redirecting calls or placing callers in a waiting queue when required.
•  Ensure the timely and proper distribution of incoming and outgoing mail.
•  Maintain a professional, clean, and welcoming appearance of the reception area.
•  Perform other receptionist, secretarial, and administrative duties as requested by the Service Manager.

Role Purpose:

To deliver an exceptional customer experience throughout the service visit, efficiently manage service appointments and telephone communications, and provide reliable administrative and back-office support to the Service Centre.

What We’re Looking For:

• Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education: Bachelor’s degree in any discipline or Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good knowledge of standard computer applications.
• Equipment Knowledge: Comfortable using telephone systems, switchboards, computers, and related office equipment.
• Certification: Relevant certification or professional training is preferred.
• Customer Focus: Strong interpersonal and communication skills with a genuine commitment to delivering a positive customer experience.
• Professionalism: Ability to remain composed, flexible, and professional in a busy service-centre environment.

Key Competencies:

We’re looking for someone who demonstrates:

• Accountability
• Effective Communication
• Professional Integrity
• Creative Problem Solving
• Positive Initiative & Motivation
• Flexibility & Adaptability
• Teamwork & Collaboration
• Customer Relationship Management
• QHSE Awareness
• Leadership by Example

Why Join Us?

This is an opportunity to be at the heart of the customer experience and contribute directly to the smooth operation of a professional service centre.

You’ll work closely with customers, Service Advisors, technicians, and management while developing valuable experience across customer service, appointment coordination, communication, and administrative support.

 Ready to Make a Difference?

If you’re a customer-focused, organized, and professional individual who enjoys meeting people, solving enquiries, and creating a welcoming environment, we’d love to hear from you.

Apply now and become an important part of our Service Centre team!

MG British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs. Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.