Benefits Specialist

Company Description

Bertelsmann is a media, services and education company with about 75,000 employees that operates in some 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company generated revenues of €19 billion in the 2024 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world.

Job Description

As the Benefits Specialist, you are part of the Employee Benefits Team, which serves as the main point of contact for our U.S. employees. Together with your team members, you provide excellent customer service support for all employee benefit programs offered to Bertelsmann Printing Group, Penguin Random House, BMG, Fremantle, Arvato, Bertelsmann Corporate, and employees at our other operating companies. You also support the leave of absence and disability process. In this role, you will coordinate with benefit vendors, research, and resolve any escalated employee issues and questions that arise. You are also responsible for assisting former employees with retiree medical, retiree life insurance, and pension benefits. In addition, you will work closely with the entire HR-Benefits Team on organizational initiatives, such as annual enrollment.

The Benefits Specialist is part of the HR-Benefits Team, which has the responsibility of developing, negotiating, and customizing the health, welfare, and retirement programs for each of Bertelsmann's U.S. operating Companies. The Benefits Specialist is expected to possess a wealth of knowledge and understanding of employee benefits at an employee-facing and corporate level.

This role generally works standard business hours, with the exception that, on occasion, the schedule will be shifted to support employees in the evening shift. This role is expected to work in the office at least two days per week (subject to change based on business needs).

This role reports to the Director of Employee Benefits.

Role and Responsibilities

• Assist employees with benefit issues, including medical, prescription drug, dental, vision, life insurance, flexible spending accounts, leaves of absences, voluntary benefits, pension, 401(k) and other company-provided benefits and services
• Support the annual enrollment process, qualifying life event changes, implementation of new vendors and onboarding of employees for acquired companies
• Respond to high daily volume of phone, email, and face-to-face inquiries and assist current and former employees with resolving benefits-related issues
• Resolve administrative problems with the carrier representatives, investigate discrepancies, escalate issues and provide information in non-routine situations