Manager ICT Delivery & Technical Operations

DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services. 

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position. 

The Senior Manager is responsible for ensuring services are delivered safely, consistently, on time, and in accordance with client commitments, accreditation requirements, certification rules, and DNV procedures. The role owns delivery capacity, audit quality, operational consistency, resource effectiveness, and the customer experience across the ICT service portfolio. This role contributes to business strategy, organizational development, capability building, investment and resource decisions, and scaling ICT delivery capabilities to support the continued growth of the business.

During the initial growth phase of the ICT business, this role will be expected to personally perform audits in at least one relevant ICT standard or scheme, such as ISO/IEC 27001. The direct audit commitment will support current delivery needs, strengthen technical leadership, and help maintain close alignment with auditors, clients, and delivery operations as the team expands.

This is an opportunity to help build and scale a growing service line. As DNV’s ICT portfolio expands, the role is expected to evolve with the business, offering increasing responsibility and influence across people leadership, technical operations, client delivery, and service development. 

This is a remote position that is based out of one of our DNV offices in Toronto, ON, Calgary, AB or Vancouver, BC with travel up to 10% domestic or international.

Further details regarding role-specific requirements will be shared during the interview process. 

What You'll Do

• Lead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments.
• Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX. Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with applicable accreditation and DNV requirements.