Sales Operations Manager

Company Description

**You must have a strong C1 English level for this role. This is a HYBRID direct hire role available in Medellín, Colombia or Cape Town, South Africa.

This is an exciting opportunity at an industry leading US $1B+ Global Language Tech Company.**

Our client is an industry leader and one of the world’s largest privately held language and business services companies. Their products and solutions have streamlined international operations with advanced automation, AI, and enterprise level integrations for translation & language services. They’ve helped more than 6000+ companies through professional services, technology platforms, and strategic support in more than 200+ languages.

This an exciting opportunity to join an award winning industry leader that has won multiple awards for their fast growth most notably Inc. 5000 fastest growing companies. You'll not only become a part of their amazing growth story, but you'll also gain exposure to various industries such as tech, legal, life sciences, and AI. 

Company Culture

Our client believes great products are built by empowered teams. Our culture values ownership, collaboration, transparency, and continuous improvement. You will work closely with cross-functional stakeholders and have a direct influence on architectural decisions and long-term platform strategy.

Benefits

• Home-office flexibility
• Hybrid work model
• PTOs
• Weekends Off
• Growth opportunities
• Schedule flexibility

Job Description

Our client is hiring an Sales Operations Manager to bridge the gap between marketing interest and closed revenue. This role is a combination of sales operations and inside sales where you must balance automated nurturing workflows with active inside sales execution, ensuring every lead is maximized through a mix of technology and high-touch outreach. Beyond direct lead engagement, this position carries a strong RevOps focus: you will collaborate with marketing and sales teams to refine lead routing, optimize the tech stack, and ensure data flows seamlessly from marketing automation to the sales floor.

The ideal candidate is a revenue minded professional who combines a strong process design orientation with the ability to execute at a high level independently. You are equally comfortable analyzing funnel metrics and getting on a call to qualify a prospect and you understand that both are necessary to drive consistent pipeline growth.

Responsibilities

• Execute a blended outreach strategy combining automated nurturing sequences with direct calls and social selling, moving inbound leads from initial interest to sales-readiness through personalized, ICP-aligned engagement.
• Conduct deep-dive research on high-value accounts to identify key stakeholders and buying signals, equipping the sales team with the context needed to close deals.
• Meet or exceed KPIs focused on lead-to-opportunity conversion, pipeline value created, and response speed.
• Own the technical optimization of the lead funnel, managing lead scoring models, routing rules, and CRM data hygiene, while collaborating with RevOps to remove friction and maximize tech stack efficiency.
• Analyze funnel metrics and lead performance data to deliver strategic recommendations on campaign targeting, messaging, and overall pipeline health.
• Serve as the primary feedback loop between Sales and Marketing, providing real-time insights on lead quality and market sentiment, and contributing to the development of playbooks, qualification scripts, and outreach assets.
• Contribute to the development of sales playbooks, qualification scripts, and outreach assets aligned with broader business goals.

Qualifications

• 3-6+ years of experience in B2B revenue operations or sales. 
• Proven ability to manage the entire inbound funnel, from automated nurturing to direct sales qualification.
• Advanced hands-on experience with MAT platforms such as HubSpot or Marketo, and CRM systems such as Salesforce, specifically workflow automation and lead routing.
• Strong RevOps orientation with an interest in process design, data integrity, and tech stack optimization.
• Exceptional written and verbal communication skills in English (C1 or above).
• Ability to pivot between broad automation and highly personalized one-to-one outreach.
• Analytical mindset with the ability to interpret CRM data and translate it into actionable strategic improvements.
• Collaborative spirit with the ability to influence strategy across departments.
• Highly organized and self-motivated, capable of managing high lead volumes and complex processes independently.
   

Additional Information

Interview Process

• SaaS Talent Interview.
• Interview with our client's VP of Sales.
• Roleplay/presentation.
• Final onsite interview with the VP of Sales and CEO/Founder.

About SaaS Talent

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Reach out to us at www.saas-talent.com to learn more about how we can help you**.**

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