Network Operations Center Technician

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.  

THIS IS A 100% ON-SITE POSITION (Saturday - Wednesday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. 

What you’ll be doing

• Monitor and analyze existing systems and services 
• Perform runbook functions to resolve alerts within defined SLAs. 
• Escalate alerts to designated on-call teams when NOC is unable to resolve. 
• Maintain services once they are live by responding promptly to incidents. 
• Measure and monitor availability, latency, and overall system health. 
• Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work. 
• Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc. 
• Identify trends in system alerts and monitoring.