Operations Documentation and Projects Specialist
Posted 12 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Field of studyBusiness, Information Technology, Operations Management
Study levelBachelor's
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description:
The Operations Documentation & Project Specialist will ensure operational efficiency and quality through accurate, standardized process documentation, and drive successful service onboarding via effective project coordination, governance and on-time delivery.
Role accountabilities:
Service Delivery
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Create, maintain, and regularly update clear and comprehensive standard operating procedures, process documentation, and business records to support consistent service delivery.
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Assist the Service Acceptance Lead in coordinating the onboarding of new IT support processes and tools, ensuring their smooth integration into service operations.
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Support quality assurance activities by assisting with audits, documenting findings, and following up on process adherence actions.
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Document onboarding procedures and update operational materials to reflect new or enhanced service capabilities.
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Support business-as-usual and strategic activities shifting left into GSO, including operational documentation and service onboarding as the organization’s scope expands.
Operational Excellence
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Organize and manage a centralized documentation repository, ensuring records remain accurate, current, accessible, and aligned with ITIL 4 standards.
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Collaborate with process owners and service desk teams to validate, standardize, and continuously improve workflows and support documentation.
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Assist in planning and conducting quality audits to monitor process compliance and identify opportunities for improvement.
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Track and report project deliverables, risks, dependencies, and milestones to support timely service onboarding and continuous improvement initiatives.
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Coordinate projects and support governance activities across the expanded GSO remit, maintaining appropriate control, consistency, and visibility as the scope grows.
Stakeholder Management