Security Supervisor

Position Summary

Under the general direction of the Manager, Security this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities 

• Provides input for team member performance objectives and evaluations
• Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
• Verifies security timesheets
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Administers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauthorized persons
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safety issues for team members, guests, facility and company assets
• Provides or assists with First Aid for team members and guests
• Tags and reports found property; transfers to Lost & Found
• Responds to, resolves or escalates security issues
• May escort guests and team members or assign escort duties as required
• Performs identification checks as required
• Performs crowd control
• Liaises and communicates effectively with all operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
• Must be willing to recertify every 3 years for Use of Force
• Occupational First Aid level 2 an asset
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Can understand, speak and write English; fluency in other languages an asset
• Computer literacy in MS Office
   

Work Environment Considerations

• Regular casino/Racino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours