Warranty Administrator

Internal Job Posting: German-speaking Warranty Administrator
Grade: GSR6 
Location: Szentendre
Full time

Responsibilities

•    Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
•    Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.
•    Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents.
•    Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
•    Answering warranty-related queries from the Ford Customer Relation Centre
Performing changes to vehicle warranty start dates in cooperation with GBS.
•    Representation in all areas of warranty processing, such as the Components for Free process
•    Send-in deadline extensions for over-aged warranty claims according to internal specifications.

Qualifications

Education and job experience:
•    This job requires vocational training with a technical (vehicle) background.
•    Preference is given to employees from the automotive industry (dealer workshop or manufacturer).
•    A deep Knowledge of all Ford guarantee topics is necessary.

Special skills and knowledge:
•    Good knowledge of vehicle technology
•    Communication skills
•    Understanding the German Ford/dealer organization
•    Knowledge of warranty policies
•    Knowledge of OWS-Online
•    Knowledge of Microsoft Office (especially Outlook, Excel and Word)
•    Knowledge of Microsoft Power Automate

Language skills:
•    Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory.