Warranty Administrator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Summary/Overview: 
Volvo Construction Equipment & Services (VCES) is seeking a detail-oriented and proactive Warranty Administrator to support our California operations. This role is responsible for ensuring the timely and accurate processing of all warranty claims in accordance with manufacturer guidelines, with a strong focus on maximizing claim recovery.

The ideal candidate is organized, analytical, and a collaborative team player who can build strong relationships across departments and with manufacturer partners.

Work Environment & Culture:
•    This position will champion a “Safety First,” “Customer Focused” and a “Continuous improvement” culture. 
•    Enforce and adhere to all company policies, procedures, standards, and values.
•    Maintain excellent customer and employee relations.
•    Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.

Key Responsibilities: 
•    Build and maintain strong working relationships with manufacturer warranty representatives.
•    Review warranty repair orders for accuracy, completeness, and compliance with policies.
•    Research and utilize manufacturer databases, special warranty programs, and policies.
•    Accurately enter and submit warranty claims, with complete documentation and supporting materials.
•    Verify repair history to prevent duplicate claims. 
•    Prepare and submit warranty claims efficiently to achieve 98%+ of claimable dollars.
•    Resolve claim issues in collaboration with the Corporate Warranty Manager.
•    Review returned/rejected claims and prepare appeals as needed.
•    Monitor claim status, including submissions, approvals, rejections, and payments. 
•    Maintain record logs of claims, parts to be returned or scrapped, and warranty tracking systems.
•    Maintain warranty accounts receivable schedule and journal entries.
•    Register machines in manufacturers’ portal and track warranty coverages. 
•    Ensure proper documentation and electronic file management. 
•    Stay current on warranty policies, terminology, and procedures. 
•    Participate in training and professional development opportunities. 
•    Be proactive and work independently to meet business expectations.
•    Maintain a strong commitment to professionalism, loyalty, quality of work, attention to detail and confidentiality.
•    Perform additional duties as assigned.

Required Qualifications:
•    High school diploma or equivalent required; Associate degree preferred.
•    3+ years of related experience preferred.
•    Proficiency in Microsoft Office (Excel, Word, PowerPoint).
•    Experience with Data Management Systems.

Preferred Skills / Competencies:
•    Strong numerical, analytical and organizational skills.
•    Excellent attention to detail and ability to multitask.
•    Problem-solving and troubleshooting capabilities. 
•    Strong written and verbal communication skills.
•    Strong interpersonal skills.
•    Ability to work independently within established processes and guidelines.
•    Professionalism, confidentiality, and commitment to quality work.

What We Value:
•    Safety-first mindset.
•    Manufacturer and Customer-focused approach.
•    Maximization of claims recovery.
•    Commitment to continuous improvement.
•    Strong teamwork and interpersonal collaboration.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $30.00 - $34.00/ hour, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:   • Competitive medical, dental and vision insurance. • Generous paid time off. • Competitive matching retirement savings plans. • Working environment where your safety, health and wellbeing come first. • Focus on professional and personal development through Volvo Group University. • Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.