Field Service Engineer

Field Service Engineer 2 

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions. 

What you’ll achieve: 

As a Field Service Engineer, you will support installations, maintenance, and data collection that accelerate issue resolution. You’ll perform QC checks to ensure work meets standards for accuracy and repeatability. You will collaborate with customers and product teams to resolve inputs and keep schedules on track. 

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer on our Field Service team in New York. 

Responsibilities

You will: 

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Sever testing and validation (running diagnostics, capturing & uploading logs

Qualifications

Take the first step towards your dream career 

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)