Resident Relations Specialist

Company Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring a Resident Relations Specialist for our apartment community One Boynton in Boynton Beach.

As a Resident Relations Specialist, you'll play a key role in the day-to-day resident experience. From coordinating lease renewals and resident events to resolving concerns and supporting move-ins and move-outs, you'll help create a welcoming community that residents are proud to call home.

If you're an organized, people-oriented professional who enjoys solving problems and making a positive impact, we want you on our team!

Learn more about the community here: One Boynton

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected base pay rate of $19.00 to $24.00 per hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity for extended time off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community.
• Career growth opportunities with a nationally recognized apartment management company.

What You Will Do

• Manage the resident lease renewal process and support resident retention efforts.
• Respond to resident concerns and coordinate resolutions with community teams.
• Assist residents throughout the move-out process, including notices to vacate and resident transfers.
• Help residents with online rent payments and account-related questions.
• Enter, track, and provide updates on service requests.
• Complete move-in and move-out inspections.
• Assist with parking and pet registrations.
• Assist with package management and resident inquiries.
• Communicate community updates and important information to residents.
• Coordinate resident events and engagement activities.
• Address policy violations professionally and consistently.
• Maintain accurate resident records and documentation.

Qualifications

Who You Are

• Passionate about delivering exceptional service.
• A strong communicator who enjoys helping people.
• Organized, detail-oriented, and able to manage multiple priorities.
• A proactive problem-solver who remains calm under pressure.
• Adaptable in a fast-paced environment.
• A collaborative team player.

What You Have

• Bilingual (English/Spanish) preferred.
• 2+ years of customer service experience in property management, hospitality, retail, restaurant, or another fast-paced service environment.
• Strong communication, conflict-resolution, and relationship-building skills.
• Ability to provide exceptional service in a professional and friendly manner.
• A proactive, solutions-oriented approach to serving residents and resolving concerns.
• Reliable transportation.
• Ability to read, write, and speak English

Additional Information

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 10/23/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.