Apartment Resident Relations Manager

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring an Apartment Resident Relations Manager to join our team at Village at Baldwin Park in Orlando, FL.

Our Resident Relations Managers play an important role in creating exceptional experiences and building strong relationships within our communities. If you're a relationship-focused professional who takes pride in delivering outstanding service, solving problems, and making a positive impact in your community, we want you on our team!

What We Offer

We value the impact our resident-facing team members have on our communities and offer competitive compensation and benefits designed to support your success:

• Expected hourly rate of $23-$27 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount available at any AIR Community! Option to live onsite with zero commute or at a nearby AIR Community.
• Career Growth Opportunities. AIR promotes from within whenever possible and provides training and development to help prepare you for what's next.
• Additional benefits listed below.

What You Will Do

• Build strong relationships with residents and deliver exceptional customer service throughout their experience with AIR
• Serve as a key point of contact for resident questions, concerns, and community needs
• Listen to resident concerns, identify solutions, and follow through to help create positive outcomes
• Partner with onsite teams to coordinate resident requests and support day-to-day community operations
• Communicate community updates and important information clearly and professionally
• Support resident retention by creating positive experiences and identifying opportunities to strengthen resident satisfaction
• Assist with community events and initiatives that promote resident engagement
• Maintain accurate resident information and communications using community management systems
• Adhere to Fair Housing laws, regulations, and AIR policies

Qualifications

Who You Are

• A relationship-builder who genuinely enjoys helping people and creating positive experiences
• A strong communicator who can navigate questions and concerns with professionalism and empathy
• Organized and dependable, with the ability to manage multiple priorities and follow through
• A problem-solver who stays calm, takes initiative, and works toward practical solutions
• A collaborative team player who can adapt quickly in a fast-paced community environment

What You Have

• 1+ year of customer service experience in a fast-paced environment, such as property management, hospitality, retail, food service, or a related industry
• Strong customer service and problem-solving skills with the ability to address resident needs professionally and effectively
• Excellent communication and relationship-building skills
• Ability to stay organized, manage competing priorities, and follow through on commitments
• Comfortable using technology and learning systems used to manage resident information and communications
• Flexible schedule with availability to work during community office hours, including weekends as needed based on community and seasonal needs
• Reliable transportation
• Ability to communicate effectively in English, both verbally and in writing

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 10/07/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.