Customer Services Specialist

Customer Service Specialist

Customer Site Operations Support (CSOS) provides operational and project-based support for IT order management and activities at customer sites. This role supports end-user requests throughout the entire device lifecycle, including provisioning, reassignment, asset disposal, relocations, and configuration changes.

What You’ll Achieve

As a Specialist, you’ll perform front-line customer service duties, including receiving and logging cases, initial triage, and related documentation. You’ll validate information and provide accurate responses via email and phone calls. Your attention to detail and diligence will help improve resolution times and customer satisfaction.

Join us to do the best work of your career and make a significant social impact as a Specialist on our Customer Service team.

Responsibilities

• Prioritize and manage multiple customer requests in a dynamic, fast-paced environment.
• Proactively communicate progress and provide timely updates on the status of requests to customers.
• Validate and verify client requirements to ensure their accuracy and completeness.
• Escalate complex or unresolved issues in accordance with established procedures.
• Collaborate with internal teams to deliver comprehensive solutions that meet client needs from start to finish.

Qualifications

Take the first step toward your dream career

Every member of the Dell Technologies team brings something unique to the table. Here’s what we’re looking for in this role:

Essential Requirements

• More than 2 years of relevant experience.
• Knowledge of documentation standards and data integrity.
• Experience with PC hardware (laptops, desktops, and peripherals); experience with Dell equipment is preferred.
• Basic knowledge of web-based tools and software.
• Advanced English.

Desirable Requirements

• A bachelor’s degree (in Business Administration, Operations, Information Technology, or related fields) is preferred.
• Education, courses, or certifications in customer service operations.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.