Operations Coordinator

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Responsibilities

The Operations Coordinator role is essential for maintaining operational efficiency ensuring that teams are aligned with organisational goals and function effectively. They act as a central hub for administrative and operational support by collecting operational data, tracking key performance indicators (KPIs), and generating reports to inform management decisions and monitor efficiency.

Activities

• Business performance reporting
• HSEQ engagement performance tracking and management
• Technical competency framework management
• Training calendar management and coordination
• Compulsory training compliance monitoring
• Support and tracking of PM certification process
• Approved reviewer status audit and review
• Scheduling of Project Quality Health Checks
• FTE tracker management
• Support consistent use of Resource Planner
• Sales pipeline hygiene management
• Win/Loss reporting
• Monitoring client feedback activity
• Key account performance tracking
• Support of capability statements and marketing collateral
• Support of bid collateral library 
• Support of thought leadership content generation and branding initiatives
• Establishment and maintenance of business unit SharePoint site
• Tracking of business unit reward and recognition program
• Support of continuous improvement initiatives
• Strategic initiative tracking and administration
• Act as a key point of contact to engage with other GCC support functions and the E&E GCC lead

Qualifications

Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving capabilities
• Proficiency with office software, project management tools, and data tracking systems
• Ability to work independently and collaboratively across teams

Founded in 2000, WSP Manila Inc. is one of WSP's Global Capabilities Centre (GCC) and an integrated extension of WSP teams worldwide by providing them with services that help deliver excellent operational performance. 

We provide technical expertise at scale and experienced professionals, including those with specialized skills. We also fill capability gaps or add capacity to deliver projects on time and pilot new skills or services.

Our Philippine team, of 600+ professionals, pioneers solutions and delivers innovative projects across sectors: Transport & Infrastructure, Property & Buildings, Earth & Environment and Mining & Energy.