Consultant, Account Services Management
US$170,000 – US$220,000 / yr base salary
Posted 11 Sep 2026
Advertised as “Senior Consultant, Account Services Management - Plano, Texas”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8–12 yrs
- Management level
- People management
| Base salary | US$170,000 – US$220,000 / yr |
|---|
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
CertificationsProject Management Professional, ITIL
Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.
What you’ll achieve
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Responsibilities
You will:
- Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
- Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
- Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
- Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
- Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies
Qualifications
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Essential Requirements
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Travel & flexibility: Willingness to travel regionally as business needs fluctuate