Program Management Manager

Program & Project Management
•    Lead planning, execution, and delivery of contract logistics programs across warehousing, distribution, and transportation. 
•    Work with operations to prepare detailed project plans, timelines, and resource allocation strategies. 
•    Monitor program performance using KPIs, dashboards, and reporting tools. 
•    Ensure adherence to scope, budget, and timelines. 
Client & Stakeholder Management
•    Act as the primary point of contact for key clients and stakeholders. 
•    Build strong relationships to ensure high customer satisfaction and retention. 
•    Manage expectations, resolve escalations, and provide regular updates. 
Operational Excellence
•    Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. 
•    Identify process inefficiencies and implement scalable solutions. 
•    Standardize best practices across sites and programs. 
Cross-functional Collaboration
•    Coordinate with operations, IT, procurement, finance, and HR teams. 
•    Align program goals with organizational strategy and customer requirements.  •    Facilitate communication across multiple locations and stakeholders.  Risk & Compliance Management •    Identify risks and develop mitigation strategies.  •    Ensure compliance with regulatory, safety, and quality standards.  •    Conduct audits and ensure adherence to SOPs.  Financial Management •    Ensure billing to the respective customers are done on time month on month & also follow up for AR. The DSO should be within the agreed timelines. •    Manage program budgets, cost optimization, and profitability.  •    Track financial performance, including cost-to-serve and margin improvement.  •    Support pricing, business cases, and contract negotiations.