Payment Services Associate

About Red Deer 
Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The Opportunity:
The City of Red Deer is currently recruiting for a Payment Services Associate to fill a regular (permanent) part-time position. The Payment Services Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. You will also be responsible for maintaining cash custody and security. This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail are critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.

Top Key Responsibilities:

• Customer Service & Front-Line Support - Provide professional, courteous customer service while processing in-person payments and assisting with City services. Respond to general inquiries, accept forms and documents, assist with MyCity online accounts, and handle difficult or contentious situations professionally. Build and maintain positive relationships with customers and the public.
• Cash Handling & Payment Processing - Receive, verify, process, and post all forms of payments accurately across multiple revenue streams. Maintain custody and security of cash and cash-like items in accordance with City policies. Balance daily cash floats, prepare bank deposits, and investigate discrepancies, overages, and shortages. Apply payments, refunds, deposits, overpayments, and preauthorized transactions to customer accounts.