Services Programme Delivery Manager

Company Description

Arbeiten bei The Adaptavist Group

Die Adaptavist Group ist eine globale Unternehmensfamilie mit einem gemeinsamen Ziel: Wir verbinden das Beste aus Teamarbeit, Technologie und Prozessen, um Unternehmen jeder Art dabei zu helfen, heute und morgen besser zu werden.

Wir sind Experten darin, Enterprise-Software, maßgeschneiderte Lösungen und hochwertige Services innerhalb einiger der weltweit vertrauenswürdigsten Technologie-Ökosysteme bereitzustellen, darunter Atlassian, AWS, Slack, GitLab, monday.com und Aha!

Wir sorgen dafür, dass Veränderung passiert - von überall aus.

Job Description

The Services Programme Manager (PgM) hybrid position from Cologne owns a strategic portfolio of client-facing and internal related programmes and projects. Beyond managing plans, dependencies, risks, budgets, and stakeholders in multi-workstream engagements, the PgM is the most senior member of a strategic account. Sitting in a strategic seat, PgMs are tasked with becoming a trusted advisor to the client, understanding client requirements and helping drive conversations back to Sales and Delivery to support the growth of strategic accounts. 

Using PM methodology and ITIL practices, the PgM will be the day-to-day senior representative of the Services team, interacting frequently with the client to ensure requirements are understood, expectations are met, and technical concerns and opportunities are addressed. The role ensures the profitability of the services delivered through rigorous governance, reporting, and continual improvement; and oversees the planning and execution of technology operational changes, support enhancements and maintenance to meet contractual needs and handle Incident Management.

In addition to being the key point of contact between their Services clients externally, the PgM will be responsible for working directly with the Services Delivery Teams as an internal client, to identify and drive continuous improvement and increase operational efficiency; collaborating closely with Business Development, Commercial Operations, Finance and Account Management to ensure the customer has an unparalleled customer experience. 

They also may manage other services project managers within complex engagements and coach junior staff to elevate delivery standards across the organization.

Key responsibilities and accountabilities

Services Project Management

• Defines, implements and manages the overall programme strategy, ensuring all projects align with organizational goals across multiple projects and workstreams