Messaging Services Advisor

Req ID: 391063 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The Microsoft Exchange and M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs

**Job Description-
**•    A customer-centric approach with a focus on delivering high-quality support.
•    Strong verbal and written communication skills, with the ability to explain technical concepts to end users
•    Understanding their requirements and creating a positive client experience throughout the total client journey.
•    Flexible working in shifts supporting 24X7 steady state operations and US business hours support
•    Provides deep subject matter expertise, advice, and program delivery.
•    Contributes to the development of new techniques and plans within area of expertise.
•    Thorough understanding and management of customer business needs and expectations.
•    Works on abstract and complex problems requiring evaluation of intangible variables.
•    Integrates trends, data and information into plans, deliverables and recommendations.
•    Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
•    Anticipates operational, program, and implementation issues and develops preventative measures.
•    Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
•    Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
•    Identifies, structures, and delivers services that enable business processes.
•    Develop automated methods needed to implement recommended solutions.
•    Performs root cause analysis on failed components and implements corrective measures.
•    Providing guidance and mentoring junior team members.
•    Candidates must have exceptional customer service, problem solving, and communication skills •    Possess the ability to work independently with minimal management supervision and with a global team of engineers  •    Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills.