Warranty & Claims Operations Manager

What if your next role gave you the scope to lead, transform, and leave a real mark on a growing business? Join Allianz Partners as a full-time Senior Manager – Warranty & Claims Operations in Bangkok, owning our automotive extended warranty function across Claims, Contact Center, and Policy Administration for Thailand Reporting to the Head of Operations – Specialty Lines APAC, you'll lead a team of 30+ professionals and play a defining role in how Allianz Partners delivers automotive warranty solutions across Thailand.

What You'll Do

• Lead and develop a team of 30+ professionals across warranty claims, contact center, and policy administration
• Own claims performance and portfolio profitability — monitoring key metrics and driving improvement initiatives
• Set the standard for warranty claims quality — acting as the senior escalation point and establishing governance frameworks and audit processes
• Build and lead fraud prevention programs and implement controls to protect portfolio integrity
• Manage relationships with dealers, OEMs, and automotive repair network partners
• Drive process improvement and automation initiatives to enhance efficiency and turnaround time
• Develop dashboards and reporting tools, translating data into actionable insights for senior leadership
• Contribute to strategic planning and annual budgeting for the function

What You'll Bring

• Experience leading or managing teams in a fast-paced, operations-driven environment — across any industry or function
• A track record of owning performance outcomes — whether through KPIs, service levels, cost management, or quality metrics
• Comfort working with data and operational reporting to inform decisions and drive improvement
• A problem-solving mindset with the ability to handle escalations and keep complex operations running smoothly
• Familiarity with AI-powered tools, automation, or analytics platforms is a plus
• Strong English proficiency — written and verbal

What We Offer

• Competitive salary and performance-based bonus
• Provident fund and comprehensive health insurance including dependents
• Hybrid and flexible working arrangements
• Access to Allianz Partners' global learning platform and regional career mobility opportunities
• A high-visibility APAC leadership role with exposure to global Allianz Partners stakeholders

101810 | Operations | Professional | Allianz Partners | Full-Time | Permanent

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, serving over 50 million customers annually in more than 75 countries across automotive, travel, health, and home assistance. Backed by the Allianz Group — one of the world's largest insurers — we combine global scale with a local, customer-first approach. In Thailand, our Specialty Lines team is a growing APAC hub delivering innovative automotive warranty solutions across the region. We are committed to building an inclusive workplace where diverse talent thrives.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.