IT Manager
Posted 16 Oct 2026
Advertised as “Senior IT Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5–10 yrs
- Management level
- People management
- Employment
- On-Site
- Contract
- Freelance
No salary listed for this role.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Job Title: Senior IT Manager
Role: Freelancer
Duration: 3 months
Location: Mumbai, India
About the role:
We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you
What you will be doing:
- Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
- Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
- Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
- Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
- Proactively identify recurring issues and lead permanent remediation.
- Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
- Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
- Ensure change control, testing and documented deployments to avoid service disruption.
- Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
- Manage third-party service providers for support and platform services (SLAs,contract renewals).