Service Delivery Officer

If you are looking for an opportunity to expand your knowledge in the banking area and have diversity in your daily tasks, our team could be a great match. 

We are looking for a colleague to join our international team of 14 friendly team members in the Estate Services area. You will be responsible for understanding processes within the Danish market, have a chance to touch all products Danske Bank offers, and acquire a broader picture of financial operations. We can promise a great variety of tasks here, and your decision will directly shape the customer experience.

Want to hear more about how you could grow, what skills you can use, and how fun we live in the Estate Services team? Let ‘s talk!

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

• Process various tasks within the Estate Services area for the Danish market
• Contact the customers or other banks via email
• Collaborate with colleagues from Denmark and other internal departments 
• Improve and optimize the processes using Lean principle
• Create, develop, and update documentation and procedures

About you:

• 1+ years of Experience in operations, finance, or banking-related fields would be advantageous
• At least A2 level Danish language skills would be beneficial but is not a requirement (if you have Danish language skills you will receive a monthly language allowance, that depends on your language knowledge level)
• Ability to take responsibility for and improve tasks for a great customer experience
• Team member with a professional approach and a proactive mindset, willing to take upon new opportunities
• Advanced English language skills, both written and spoken

"  We’re open to people from all different walks of life and cultures to join our team. “

We offer:

Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you're interested in this role and joining our team, feel free to contact Hiring Manager Erika Augustinavičiūtė via email eaug@danskebank.lt.

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.