People Operations Director

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Headquartered in Bellevue, WA, Sono Bello is America’s number one cosmetic surgery specialist, focused exclusively on advanced body contouring procedures including laser liposuction and excess skin removal. With more than 165 locations across the U.S. and a team of over 170 expert surgeons, we are proud to help thousands of patients achieve life-changing results every year. 

At Sono Bello, our success starts with our people. We’re committed to creating an environment where talented professionals can grow, make a meaningful impact, and take pride in the work they do every day. Whether you’re caring for patients, supporting clinical teams, or driving innovation behind the scenes, your work directly contributes to helping people look and feel their best. As we continue to expand into new markets, we’re looking for passionate, driven individuals who want to build their 
careers with a company that is shaping the future of aesthetic medicine.

SUMMARY 
The Director, People Operations leads the strategy, design, and continuous improvement of the People Team’s operational foundation: support center, HR systems, people data and reporting, policy, process, and employment compliance. Reporting to the SVP, People, and serving as a trusted advisor to the leadership team, this leader builds scalable, compliant, and efficient people programs that deliver a consistent, high-quality experience for team members and managers across our multi-state footprint. 

The Director leads the People Team Operations function, including the support center, and partners closely with HR Business Partners, Talent Acquisition, Finance, Legal, IT, Operations, and external vendors to ensure our programs are market competitive, financially responsible, operationally efficient, and aligned with business priorities. We are looking for a Passionate, Results-Motivated leader who moves fast, challenges the status quo with courage, and brings an owner mindset to every system, process, and dollar the People Team touches. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
HR Operations & Service Delivery 
• Lead the People Team Operations function, including the support center and ticketing system, setting service standards, workflows, and documentation that deliver timely, accurate, and empathetic support to team members 
and managers. 
• Own the design and governance of employee lifecycle change processes, including new hires, terminations, and data changes, ensuring accuracy, strong controls, and a seamless experience.  • Drive continuous improvement by identifying, piloting, and scaling process and automation enhancements that reduce manual work, strengthen controls, and improve data accuracy, using a test-and-learn approach and monthly sprints to deliver progress with urgency.