Associate, Platform Applications

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the application stack that teams across LA28 rely on to plan and deliver the Olympic and Paralympic Games. You will translate operational requests into clear requirements, evaluate vendors and solutions, and guide new applications from discovery through go-live, including the Incident Management System. This role spans technology, procurement and operations, offering career-defining exposure for an inquisitive, hands-on analyst and administrator who asks why before how and enjoys establishing systems from the ground up.

Key Responsibilities

• Lead requirement gathering sessions with cross-functional stakeholders, asking probing questions and documenting functional specifications, user journeys and acceptance criteria.
• Evaluate solutions to business needs across the existing technology applications stack with the Technology Applications team.
• Partner with Technology procurement to assess vendors and software through vendor scorecards, product demonstrations and technical assessments.
• Support implementation of the Incident Management System (IMS) and other applications, managing configuration, user training, operational workflows and Games-time readiness.
• Lead application rollout workstreams and stakeholder communications, maintaining project charters, risk registers, requirements and project plans through go-live.

Required Competencies

• 4+ years of progressive professional experience in business systems analysis, SaaS application administration, technical requirements gathering and software project coordination.
• Demonstrated expertise in requirements elicitation techniques such as interviews, process flow mapping, use cases, user stories and gap analyses.
• Hands-on experience supporting enterprise application implementations and formal software selection, including RFP processes, vendor evaluation frameworks and contracting handoffs.
• Proven background as a hands-on Application Administrator, managing user provisioning, permission schemas, custom workflows, audit logs and system integrations.
• Familiarity with project management and collaboration platforms such as Jira, Smartsheet, Asana, Azure DevOps, Microsoft 365 or Microsoft Project.

Valued Experience

• Direct experience with Incident Management Systems, ticketing or operational tracking platforms.